Privacy policy

Last updated: October 31, 2026

This policy explains what personal information athanat.com and the ATHANAT Support portal collect, why, and what you can ask us to do with it. It does not cover the data ATHANAT software reads from your equipment on your site: that data stays on your site and is governed by your contract.

What we collect

  • Demo requests. The details you type in the demo form: name, work email, company, role, phone (optional), type and number of facilities, equipment, protocols, package, timeline and your message, plus the country your request came from.
  • Help search. What you type in the help bubble is used only to find an answer and is not stored.
  • Support portal accounts. Your email, name, company and role; the tickets, notes and chat messages you write; your second-factor enrollment (the secret is kept in our protected database and in your authenticator app); and a security log of sign-ins, denied access and changes.
  • Technical data. Our hosting provider processes IP addresses and request data to deliver the site and protect it from attacks.

Why we use it

  • To answer your demo request and prepare a proposal.
  • To provide support, keep the service level agreements and improve the service.
  • To keep the portal secure and keep an audit trail.
  • To meet legal obligations.

We do not sell or share your personal information for money, and we do not use it for automated decisions with legal effects.

Artificial intelligence

In the support portal, our assistant Xin can summarize a ticket and suggest a draft reply for our team. A person always reviews what is sent. Your data is not used to train public AI models.

Cookies

Today athanat.com uses only necessary cookies: your language choice, the sign-in and session cookies of the support portal, and security cookies from our hosting provider. We do not use advertising or analytics cookies. If we add them in the future, we will ask for your consent first and you will be able to change your choice at any time.

Who processes it for us

Cloudflare (hosting, security, email delivery and the AI model that runs Xin). They act on our instructions under their data processing terms.

How long we keep it

  • Demo requests: up to 400 days, unless you become a customer.
  • Security and audit logs: 400 days.
  • Support tickets and records: while you are a customer and as long as needed for quality and legal records.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop contacting you. Write to sales@athanat.com with the subject “Privacy”. Depending on where you live (for example California, or the European Union), you may have additional rights; we will honor them.

Security

The portal uses three access layers, a second factor, short sessions and an audit log. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.

Children

Our services are for businesses and are not directed to children.

Changes

We will post any change on this page with a new date.